DeyChop Return Policy

DeyChop offers a 1 to 3 day return window for specific kinds of products. Please do contact us via our multi contact channels within 1 to 3 days of delivery and we’ll ensure to get across to you to process and approve your return.

All items have free insurance coverage against theft and damage during transit.

Return Instructions


Send a Complaint and also include pictures of the product that was delivered to as a means of evidence. 


Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

 STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.


Get Resolution

Upon our confirmation of receipt, DeyChop will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on DeyChop.


Items not eligible for Returns

Perishable goods cannot be returned except if a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Products altered from their original or opened by unauthorized personnel without permission.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

  • Monday – Friday: 9am to 5pm;
  • Saturday – 9am to 12pm;
  • Sunday – Not Open;
  • Bank Holidays – Excluded. 

If you have a hearing or speech impediment you can contact us using a textphone on +234-906-1135-800.

We may record calls for quality and training purposes.