Effective Date: 27/02/2025
At Penny Foods (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our app, website, or services (collectively referred to as the “Platform”). By using our Platform, you agree to the terms outlined in this policy.
1. Information We Collect
1.1. Information You Provide
We collect the information you provide directly to us, including:
- Account Information: Name, email address, phone number, delivery address, and payment details.
- Profile Information: Preferences, meal plans, and subscription choices.
- Communication: Messages or feedback sent to our support team or through surveys.
1.2. Information We Collect Automatically
When you use our Platform, we collect certain information automatically, including:
- Device Information: IP address, device type, operating system, and browser type.
- Usage Information: Pages viewed, time spent on the app, and interactions with our features.
- Location Data: Real-time location for delivery purposes (with your consent).
- Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to analyze user activity, improve functionality, and deliver personalized content. Users can manage cookies through their browser settings.
1.3. Information from Third Parties
We may receive additional information from:
- Payment processors for transaction verification.
- Marketing partners or social media platforms when you engage with our ads.
- Social media accounts if you log in or interact with our Platform through them.
2. How We Use Your Information
We use the collected information to:
- Provide Services: Process orders, deliver meals, and manage subscriptions.
- Improve User Experience: Personalize content, recommend meals, and enhance app functionality.
- Communicate: Send order confirmations, updates, promotional offers, and support responses.
- Ensure Security: Detects and prevents fraud, unauthorized access, or illegal activity.
- Comply with Legal Obligations: Fulfill regulatory requirements and respond to lawful requests.
- Conduct Analytics: Understand user behavior and trends using third-party analytics services.
3. How We Share Your Information
We may share your data with:
- Service Providers: Delivery agents, payment processors, and IT support for operational purposes.
- Business Partners: Restaurants partnering with us to fulfill orders.
- Legal Authorities: When required by law, court orders, or legal processes.
- Third-Party Analytics: To understand user behavior and improve our services (e.g., Google Analytics).
- Advertising Partners: Data shared with advertising networks or services to deliver targeted advertisements.
We do not sell or rent your personal information to third parties for their marketing purposes.
4. Your Data Choices and Rights
4.1. Access and Update
You can access and update your personal information through your account settings.
4.2. Opt-Out
- Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link.
- Location Services: Disable location permissions in your device settings.
4.3. Data Deletion
You can request the deletion of your account and associated data by contacting us at [Insert Support Email].
5. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. While we strive to safeguard your data, no system is entirely foolproof, and we cannot guarantee complete security.
6. Data Retention
We retain your data only as long as necessary to:
- Provide services and fulfill transactions.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
7. Children’s Privacy
Our Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we discover such information, we will delete it promptly.
8. International Data Transfers
If you access our Platform outside Nigeria, your data may be transferred and processed in Nigeria or other countries with different privacy laws. By using our Platform, you consent to such transfers. We ensure appropriate safeguards, such as standard contractual clauses, to protect your information during such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting the updated version on the Platform. We encourage you to review this page regularly to stay informed.
10. Specific Usage Scenarios
- Referral Programs: If users can refer others and share data (e.g., email addresses), this information will only be used to facilitate the referral program.
- Push Notifications: We may send push notifications about order updates and promotions. You can manage these through your device settings.
- In-app Purchases: Payment information collected during purchases is processed securely and in compliance with applicable standards.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: support@deychop.com
- Phone: +234-906-1135-800
- Address: 10, Saint Margaret Umahi Street, Ground Floor, Abakaliki, Ebonyi State
VENDOR APP
Privacy Policy for Penny Foods Vendor App
Effective Date: 27/02/2025
At Penny Foods (“we,” “our,” “us”), we value the privacy of our vendors (“you,” “your,” “restaurants”) and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard the data collected through our Vendor App and related services (collectively, the “Platform”). By using the Platform, you agree to the terms outlined in this policy.
1. Information We Collect
1.1. Information You Provide
We collect information you provide directly, including:
- Business Information: Restaurant name, contact details, address, and operating hours, Location.
- Financial Information: Bank account details for payment processing.
- Account Information: Email, phone number, and password for app access.
- Menu Details: Food items, prices, and promotional offers.
- Business Owner/Manager’s Information
1.2. Information We Collect Automatically
When you use the Platform, we collect:
- Device Information: IP address, device type, operating system, and app version.
- Usage Information: Log-in times, app activity, and feature usage.
1.3. Information from Third Parties
We may receive additional information from:
- Payment Processors: To verify transactions and ensure timely payouts.
- Customer Feedback: Ratings and reviews provided by customers about your services.
2. How We Use Your Information
We use the information collected to:
- Facilitate Operations: Enable order management, menu updates, and transaction processing.
- Provide Insights: Offer analytics and reports on sales, performance, and customer feedback.
- Enhance Communication: Notify you of orders, updates, and Platform changes.
- Ensure Security: Detects and prevents fraud or unauthorized access.
- Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests.
3. How We Share Your Information
We may share your information with:
- Customers: Limited information (e.g., restaurant name and menu) to facilitate orders.
- Service Providers: Payment processors, IT support, and delivery agents.
- Legal Authorities: When required by law, court orders, or to enforce our agreements.
- Analytics Providers: To understand Platform usage and improve services.
We do not sell or rent your data to third parties for their marketing purposes.
4. Your Data Choices and Rights
4.1. Access and Update
You can access and update your information through your account settings.
4.2. Data Deletion
You may request the deletion of your account and associated data by contacting us at [Insert Support Email].
5. Data Security
We employ industry-standard measures to safeguard your information, including encryption, secure servers, and access controls. While we strive to protect your data, no system is entirely secure.
6. Data Retention
We retain data only as long as necessary to:
- Facilitate operations and process transactions.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
7. Cross-Border Data Transfers
If you access our Platform outside Nigeria, your data may be transferred to and processed in Nigeria or other countries with different privacy laws. We ensure appropriate safeguards for such transfers.
8. Vendor Responsibilities
Vendors are responsible for:
- Data Accuracy: Ensuring the information provided is accurate and up-to-date.
- Account Security: Protecting account credentials and notifying us of unauthorized access.
- Customer Privacy: Adhering to privacy laws and best practices when handling customer data.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting the updated version on the Platform. We encourage you to review this page regularly to stay informed.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: [Insert Support Email]
- Phone: [Insert Support Phone Number]
- Address: [Insert Office Address]
Thank you for partnering with Penny Foods. We are committed to supporting your business while respecting your privacy.