How can I update my restaurant’s menu or prices on the app?
You can easily update your menu, pricing, and availability by clicking on the plus button on the bottom of the homepage and following the instructions given.
How do I manage incoming orders?
Orders are received in real-time through the vendor app. You can accept or decline them directly through the notification sent or through the my orders tab in the side menu of the app. Once you accept an order, the rider will be notified to come pick it up.
How do I check my earnings and payout schedule?
You can view your earnings and upcoming payout schedule on the home page. You can also click my wallet on the side menu to check. Payments are made to your wallet immediately, the customer places an order. Withdrawals can be made at the end of each business day to your selected account.
How can I make my restaurant stand out on the platform?
You can enhance your restaurant’s visibility by regularly updating your profile and consistently make sure your food prices are up to date in1 the app. You can also be featured on the app on the featured section. Click on the “Feature my restaurant” button on the side bar tab to get started.
Can I create promotions or discounts for my restaurant?
Yes, you can create custom promotions, discounts, and special offers directly through the vendor app, which will be displayed to customers in the customer app. These ads can be displayed on the Banner section, featured section or the explore section of the user app all on the home page depending on your preference.
How can I update my restaurant’s availability or closing hours?
You can update your restaurant’s availability or set temporary closures through the “My profile ” section in the vendor app.
What should I do if a delivery is delayed or the customer receives the wrong order?
If there’s an issue with a delivery, please contact the rider immediately to resolve the situation. If you need further assistance, our support team is available through the app.
How can I manage inventory or mark items as out of stock?
You can manage your inventory in real-time through the app by marking items as unavailable or adjusting quantities as needed by clicking on the particular product.
How do I receive customer reviews or feedback?
Customer reviews and feedback are provided in the app, under your restaurant’s profile. You can view ratings and comments left by customers.
How do I handle refunds for cancelled or incorrect orders?
Refunds for cancelled or incorrect orders are processed through the app’s support system. You can initiate a refund request by contacting support.
How do I manage multiple restaurant locations?
If you own multiple locations, you can manage each one separately within the app by switching between your restaurant profiles.
How do I handle when food is being returned by the rider?
You can chat us Live to inform customer to go pick it up at your restaurant.