Vendor Terms

Welcome! 

These terms and conditions govern the partnership between DeyChop Foods and your restaurant. By partnering with us to sell your food on our platform, you agree to the following terms

Vendor Eligibility

Both registered and unregistered food businesses are welcome to join our platform, provided they meet our basic requirements for food safety, quality, and hygiene. Vendors must provide accurate business information, including menu details, operating hours, and contact information.

Food Quality and Standards

All vendors, regardless of size, must adhere to strict hygiene and safety practices during food preparation, packaging, and storage. Food should always meet high-quality standards to provide customers with a satisfactory experience. Consistent negative feedback or complaints regarding food quality may result in suspension or removal from the platform. 

Menu and Pricing

Vendors are responsible for maintaining an accurate and up to date menu on our platform, including descriptions, prices, and availability. Pricing should be fair and competitive, reflecting the value of the products offered. Changes to menu items or pricing must be promptly updated through your vendor dashboard. 

Order Fulfillment

Vendors must prepare and fulfill orders promptly to meet the delivery time promised to customers. Food must be securely packaged to maintain quality and prevent spillage or contamination during delivery. Delays or order cancellations should be minimized and reported to our support team immediately.

Commission and Payments

We charge a commission fee for every order processed through our platform, with the percentage outlined in your vendor agreement. Vendor is given access to make withdrawal via mobile wallet or bank transfer at the end of each day minus the company’s charges. Any payment disputes must be reported within seven (7) days for resolution.

Branding and Marketing

Vendors are required to grant us permission to use their business name, menu, and images for promotional purposes on the platform and marketing channels. Participation in advertisements such as discounts or meal combo is encouraged to increase visibility and sales. Vendors must avoid false advertising or misrepresentation of their products.

Customer Complaints and Refunds

Vendors are responsible for resolving customer complaints related to food quality, missing items, or incorrect orders. Refunds or compensation for errors will be deducted from your payout if we notice you are responsible after investigation.

Compliance and Conduct

Vendors must follow all applicable health and safety guidelines, regardless of business registration status. Professional conduct is expected at all times. Actions that harm our brand reputation, such as fraud, misuse of customer data, or poor service, will not be tolerated. Vendors must avoid practices like false reviews or price manipulation.

Account Suspension and Termination

We reserve the right to suspend or terminate your account for breaches of these terms, poor performance, or repeated customer complaints. Vendors may voluntarily deactivate their account by notifying us, ensuring all pending orders and payments are settled.

Agreement and Modifications

By partnering with us, you agree to these terms and conditions in full. We may update these terms periodically, with changes communicated to you in advance. Continued use of the platform signifies acceptance of updated terms.

We aim to support businesses of all sizes by providing a platform to grow and connect with a wide range of customers. If you have questions or need assistance, please contact our vendor support team at support@deychop.com .