Vendor Privacy Policy
At DeyChop Foods (“we,” “our,” “us”), we value the privacy of our vendors (“you,” “your,” “restaurants”, “Food business”) and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard the data collected through our Vendor App and related services (collectively, the “Platform”). By using the Platform, you agree to the terms outlined in this policy.
1. Information We Collect
1.1. Information You Provide
We collect information you provide directly, including:
- Business Information: Restaurant name, contact details, address, and operating hours, Location.
- Financial Information: Bank account details for payment processing.
- Account Information: Email, phone number, and password for app access.
- Menu Details: Food items, prices, and promotional offers.
- Business Owner/Manager’s Information
1.2. Information from Third Parties
We may receive additional information from:
- Payment Processors: To verify transactions and ensure timely payouts.
- Customer Feedback: Ratings and reviews provided by customers about your services.
2. How We Use Your Information
We use the information collected to:
- Facilitate Operations: Enable order management, menu updates, and transaction processing.
- Provide Insights: Offer analytics and reports on sales, performance, and customer feedback.
- Enhance Communication: Notify you of orders, updates, and Platform changes.
- Ensure Security: Detects and prevents fraud or unauthorized access.
- Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests.
3. How We Share Your Information
We may share your information with:
- Customers: Limited information (e.g., restaurant name and menu) to facilitate orders.
- Service Providers: Payment processors, IT support, and delivery agents.
- Legal Authorities: When required by law, court orders, or to enforce our agreements.
- Analytics Providers: To understand Platform usage and improve services.
We do not sell or rent your data to third parties for their marketing purposes.
4. Your Data Choices and Rights
4.1. Access and Update
You can access and update your information through your account settings.
4.2. Data Deletion
You may request the deletion of your account and associated data by contacting us at [Insert Support Email].
5. Data Security
We employ industry-standard measures to safeguard your information, including encryption, secure servers, and access controls. While we strive to protect your data, no system is entirely secure.
6. Data Retention
We retain data only as long as necessary to:
- Facilitate operations and process transactions.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
7. Cross-Border Data Transfers
If you access our Platform outside Nigeria, your data may be transferred to and processed in Nigeria or other countries with different privacy laws. We ensure appropriate safeguards for such transfers.
8. Vendor Responsibilities
Vendors are responsible for:
- Data Accuracy: Ensuring the information provided is accurate and up-to-date.
- Account Security: Protecting account credentials and notifying us of unauthorized access.
- Customer Privacy: Adhering to privacy laws and best practices when handling customer data.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting the updated version on the Platform. We encourage you to review this page regularly to stay informed.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Thank you for partnering with DeyChop Foods. We are committed to supporting your business while respecting your privacy.