Welcome to DeyChop Foods. By using our app, you agree to these terms and conditions. Please read them carefully to ensure a smooth and enjoyable experience.
Use of the App
The app is designed for users to browse, order, and purchase food from a variety of vendors. By creating an account, you agree to provide accurate and up-to-date information, including your contact details and delivery address. Users must be at least 13 years old or have the permission of a parent or guardian to use the app.
Placing Orders
Orders can be placed from any vendor listed on the app. Be sure to review your order details carefully before confirming. Once an order is confirmed, it cannot be modified. Cancellations may only be allowed if the vendor has not yet started preparing the order.
Payments
Payments can be made via the app using credit/debit card or mobile wallet. No cash payment on delivery. Ensure your payment details are accurate and up to date. Failed or incomplete payments may result in order cancellation. We do not store your payment information; all transactions are processed through secure third-party providers.
Delivery
Delivery times are estimates and may vary due to factors such as traffic, weather, high demand or availability of the food. You are responsible for providing an accurate delivery address and being available to receive your order.
Refunds and Complaints
Refunds will not be issued for unavailable or undelivered food that was caused due to your unresponsiveness or change of location. If after placing orders, you do not receive your orders, contact our support team within 24 hours of not receiving your order. Complaints about food quality should be directed to our support team for investigation with the vendor. Delivery fees are non-refundable.
User Conduct
Treat vendors, riders, and customer support staff with respect. Abusive or inappropriate behavior will result in account suspension. Do not use the app for illegal activities, fraudulent transactions, or sharing false information.
Privacy and Data Protection
We respect your privacy and will only use your information to process orders, improve our services, and communicate with you. Your data will not be shared with third parties except as required for payment processing, delivery, or legal compliance.
Liability
We strive to ensure quality food and timely delivery but are not liable for delays, errors, or dissatisfaction caused by vendors or restaurants. DeyChop Foods is not responsible for any personal loss or damages arising from the use of the app.
Account Suspension or Termination
We reserve the right to suspend or terminate user accounts for violations of these terms, fraudulent activities, or misuse of the app. Users may delete their accounts at any time through the app or by contacting customer support.
Updates to Terms
We may update these terms periodically. Continued use of the app after updates signifies your acceptance of the new terms.
Thank you for choosing DeyChop.
We’re here to provide you with the best food delivery experience. For questions or assistance, please contact our support team at support@deychop.com
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