Vendor Privacy Policy
At DeyChop Foods (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our app, website, or services (collectively referred to as the “Platform”). By using our Platform, you agree to the terms outlined in this policy.
1. Information We Collect
1.1. Information You Provide
We collect the information you provide directly to us, including:
- Account Information: Name, email address, phone number, delivery address, and payment details.
- Profile Information: Preferences, meal plans, and subscription choices.
- Communication: Messages or feedback sent to our support team or through surveys.
1.2. Information from Third Parties
We may receive additional information from:
- Payment processors for transaction verification.
- Marketing partners or social media platforms, when you engage with our ads.
- Social media accounts if you log in or interact with our Platform through them.
2. How We Use Your Information
We use the collected information to:
- Provide Services: Process orders, deliver meals, and manage subscriptions.
- Improve User Experience: Personalize content, recommend meals, and enhance app functionality.
- Communicate: Send order confirmations, updates, promotional offers, and support responses.
- Ensure Security: Detects and prevents fraud, unauthorized access, or illegal activity.
- Comply with Legal Obligations: Fulfill regulatory requirements and respond to lawful requests.
- Conduct Analytics: Understand user behavior and trends using third-party analytics services.
3. How We Share Your Information
We may share your data with:
- Service Providers: Delivery agents, payment processors, and IT support for operational purposes.
- Business Partners: Restaurants partnering with us to fulfill orders.
- Legal Authorities: When required by law, court orders, or legal processes.
- Third-Party Analytics: To understand user behavior and improve our services (e.g., Google Analytics).
- Advertising Partners: Data shared with advertising networks or services to deliver targeted advertisements.
We do not sell or rent your personal information to third parties for their marketing purposes.
4. Your Data Choices and Rights
4.1. Access and Update
You can access and update your personal information through your account settings.
4.2. Opt-Out
- Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link.
- Delete Account. You can delete your account anytime.
4.3. Data Deletion
You can request the deletion of your account and associated data by contacting us at support@gmail.com.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. While we strive to safeguard your data, no system is entirely foolproof, and we cannot guarantee complete security.
6. Data Retention
We retain your data only as long as necessary to:
- Provide services and fulfill transactions.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
7. Children’s Privacy
Our Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we discover such information, we will delete it promptly.
8. International Data Transfers
If you access our Platform outside Nigeria, your data may be transferred and processed in Nigeria or other countries with different privacy laws. By using our Platform, you consent to such transfers. We ensure appropriate safeguards, such as standard contractual clauses, to protect your information during such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting the updated version on the Platform. We encourage you to review this page regularly to stay informed.
10. Specific Usage Scenarios
- Referral Programs: If users can refer others and share data (e.g., email addresses), this information will only be used to facilitate the referral program.
- Push Notifications: We may send push notifications about order updates and promotions. You can manage these through your device settings.
- In-app Purchases: Payment information collected during purchases is processed securely and in compliance with applicable standards.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
Thank you for trusting DeyChop Foods. We are committed to delivering exceptional service while respecting your privacy.