Registration and Onboarding
You must provide accurate and up-to-date personal information and vehicle details during registration on the DeyChop app. By registering on the app, you agree to comply with all company policies and guidelines.
Responsibilities and Conduct
You are responsible for representing DeyChop professionally, maintaining a polite and respectful attitude toward customers, partners, and colleagues. Food must be handled with care to ensure quality upon delivery, and you are accountable for any negligence leading to damage or delays. In the event of spillage or damage, the customer compensation will be removed from your wallet balance.
Delivery Time
You are expected to deliver orders within the time frame communicated to customers, using the most efficient routes. In the event of delays due to traffic, weather, or unforeseen circumstances, riders must notify the customer promptly.
Safety and Vehicle Maintenance
You are required to follow all local traffic laws and regulations. You are solely responsible for the maintenance, roadworthiness, and legal compliance of your vehicle.
Food Handling and Order Verification
You must verify that all items are included in the order before leaving the pickup location. Orders should be transported securely to prevent spillage, contamination, or damage during delivery. You must also carry out verification during meal delivery before leaving customers residence. In the event of customers unresponsive to calls, unreachable or unavailable upon order delivery, the ordered meal should be returned to the restaurant.
Payment and Financial Transactions
DeyChop Foods reserves the right to deduct or recover any amounts owed due to errors or differences. The money for every delivery made for the day is in your wallet and you have access to withdraw at the end of each day. On no account should you carry out any hand to hand transaction, if you do, you will face the penalty.
Privacy and Confidentiality
You must maintain the confidentiality of customer information obtained through the app and use it solely for delivery purposes. Sharing or misuse of customer data will result in immediate termination of registration and possible legal action.
Dress Code and Identification
You are encouraged to maintain a clean and professional appearance and carry valid identification at all times while on delivery duty and you must make use of any branding materials that was given to you by DeyChop Foods.
Account Suspension and Termination
DeyChop reserves the right to suspend or terminate a your account for breaches of these terms and conditions, misconduct, or repeated customer complaints. You can voluntarily deregister from the app, provided all pending payments and issues are resolved beforehand.
Liabilities and Disputes
You are solely responsible for any damages, fines, or legal issues arising from the use of your vehicle during deliveries. Any disputes or grievances should be reported to DeyChop for resolution.
Agreement and Compliance
By registering and using DeyChop app, riders agree to adhere to these terms and conditions. Failure to comply may result in penalties or removal from the platform.
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