How do I accept or decline delivery requests?
Delivery requests will appear in your rider app, and you can either accept or decline them by tapping on the ACCEPT or REJECT button.
How can I track my earnings for completed deliveries?
You can view your earnings for each completed delivery in the homepage of the app, where your daily, weekly, and monthly totals are displayed.
What should I do if I’m unable to find the delivery address?
If you’re having trouble locating the delivery address, you can contact the customer directly through the app for more detailed instructions.
How do I get paid for the deliveries I complete?
Payment for completed deliveries is immediate to your in-app wallet. However, you can only make withdrawals once
What should I do if I’m running late on a delivery?
If you’re delayed, notify the customer through the in-app chat or call them; so they are aware. You can also contact our support team if necessary to help mediate the situation.
Can I cancel a delivery if something goes wrong?
If you need to cancel a delivery for any reason, please follow the app’s cancellation process. Keep in mind that cancellations may affect your rating.
How can I improve my ratings and performance on the app?
Yes. Provide excellent customer service by ensuring timely deliveries, maintaining professionalism, and being polite to customers. Your performance metrics and ratings can be viewed in the “Ratings” section of the app.
Can I set my availability on the app?
Yes, you can set your availability by logging in and out of the rider app whenever you’re ready to take delivery requests.
How do I handle difficult or rude customers?
Stay calm and professional. If the situation becomes problematic, you can report the issue through the app’s support section for further assistance.
What should I do if I experience an accident or injury while delivering?
If you’re involved in an accident, contact emergency services first, and then notify the support team through the app to ensure proper documentation and support.
How can I view my delivery history?
You can view your delivery history, including details about past deliveries and customer feedback, in the “Deliveries” in the bottom right section of the of the rider app
Can I work in different areas or cities?
Yes, you can work in multiple areas. However, please ensure you’re within the app’s delivery zone to receive relevant orders.
How do I keep track of my fuel or expenses as a rider?
We currently don’t have an integrated tool for tracking expenses, but we recommend using external apps or manual tracking to keep track of your fuel and other expenses.
What should I do if the food is damaged during delivery?
If the food is damaged, take a picture and contact support through the app. Our team will guide you through the steps to resolve the issue.