Rider Privacy Policy

DeyChop Foods (“we”, “our”, or “us”) is committed to protecting the privacy of our riders (“you”, “your”). This Privacy Policy explains how we collect, use, store, and share your personal information when you use the DeyChop Foods Riders’ App. By using the app, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

1.1. Personal Information

• Full Name
• Phone Number
• Email Address (if applicable)
• Profile Picture
• National ID
• Driver’s License/Valid Identification
• Insurance 
• Bank Account Details (for payment purposes)

1.2. Location Information

• Real-time GPS location
• Location history during active delivery sessions

Note: We only collect location data while the app is active or running in the background during working hours for delivery purposes.

1.4. Usage and Log Information

• App activity logs
• Time spent on app
• Delivery performance data (e.g., delivery times, route used)
• Crash reports and diagnostics

2. How We Use Your Information

We use your information for the following purposes:

• To verify your identity and onboard you as a rider
• To assign and track delivery tasks in real-time
• To calculate earnings and process payments
• To ensure the safety and efficiency of deliveries
• To communicate with you regarding assignments, updates, and support
• To analyze performance and improve our services
• To comply with legal obligations or law enforcement requests

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

3.1. With Customers

• Your first name and profile picture may be shown to customers for identification purposes during delivery.

3.2. With Service Providers

• We may engage third-party vendors (e.g., payment processors, map services) to assist in operations. They will only have access to necessary data and are obligated to maintain confidentiality.

3.3. With Law Enforcement or Regulatory Bodies

• If required by law, court order, or regulatory obligation, we may disclose information.

4. Data Retention

We retain your personal information for as long as your rider account remains active, or as required to:

• Fulfill operational and legal obligations
• Resolve disputes
• Enforce our agreements

You may request account deletion, after which we will remove your personal data unless we are legally required to retain it.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• End-to-end encryption of sensitive data
• Secure servers and restricted access
• Regular app updates and security reviews

However, no system is 100% secure. You also have a role in keeping your information safe — please do not share your login credentials with anyone.

6. Your Rights

Subject to applicable laws, you may:

• Access the personal data we hold about you
• Correct inaccurate data via app settings 
• Delete your account and data anytime.

For more info, please contact us via: support@deychop.com

7. Cookies and Tracking Technologies

While the DeyChop Foods Riders App does not use cookies, it may use similar technologies such as:

• Firebase Analytics for app performance and error reporting
• GPS for location tracking during deliveries

You can disable location tracking from your device settings, but doing so will affect your ability to receive delivery tasks.

8. Children’s Privacy

This app is intended for use only by individuals aged 18 and above. We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify you via the app or email and update the “Effective Date” at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: hello@deychop.com 

Whatsapp Phone: +2349061135800, +2349110254300